Returns & Exchanges

At Dusk Productions, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original condition. Our streamlined process ensures that if a product doesn't meet your expectations, we can make it right quickly and efficiently.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the product is in unworn, resaleable condition.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.